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Meet Arsenal, the Smart Camera Assistant Review (2018)

Meet Arsenal, the Smart Camera Assistant Review (2018)

For those who have amazing DLSR and Mirrorless Cameras, I think you are going to find our Arsenal Review rather interesting.  The company’s motto is “The Arsenal, the Smart Camera Assistant”

In this review, I’ll take a look at the Arsenal and what it POTENTIALLY has to offer a photographer.  I will showcase what you can expect to get, what the company claims are it’s functionality and throughout I will add my own observations using the unit.

This review is broken down into several sections including

  • Arsenal Unboxing
  • Actual Review
  • Product Specifications
  • Questions and Answers
  • Final Thoughts
  • Updates

so please read on.

Unboxing

Arsenal Unboxing

The Arsenal Package Arrives!

While many Kickstarter folks are waiting for their Arsenals to be shipped out, we got the scoop on what you can expect once yours arrives.

Weight of the Arsenal Package

Weight of the Arsenal Package

The Arsenal came in a small box with some bubble wrap.

The Arsenal came in a small box with some bubble wrap.

The Arsenal main package with 2 extra cords for a Canon and Nikon camera

Arsenal Packaging

Love the pastel seafoam blue/green color on the packaging.

Free 3 month membership to 500px.com

Comes with a 3 month free membership to 500px.com

The Arsenal comes complete with a USB power cord, a wall usb charger and USB camera cord.

The Arsenal comes complete with a USB power cord, a wall usb charger and USB camera cord.

Weight of the Arsenal with camera cord

Weight of the Arsenal with camera cord

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Arsenal Initial Observation

The initial observation is the power button has been moved to the right of the unit.  Previous photos had the power button on the left side of the unit.

The packaging is really well thought out and super appealing.

Note: The Arsenal didn’t come with any protective case other than the original packaging.  Since the unit is plastic, you may want to considered buying a small pouch to store it in.  Also the unit is NOT weather/water proof, so it’s advised not to use it in the rain, snow and sleet or in pools or other bodies of water.

REVIEW

Meet Arsenal, the Smart Camera Assistant Review

So what exactly is the Arsenal?  It’s a device that you place in a camera’s hotshoe to help intelligently guide it for perfect shots, or at least better shots than most individuals could take by themselves and from what I have seen, it actually may deliver on that.

Arsenal Got It’s Kicks with Kickstarter

Back in 2017 15,766 backers pledged $2,650,310 to help bring Ryan Stout’s Arsenal Kickstarter project to life.

Arsenal Key Features

I had a chance to chat with Carly Wilkins from Arsenal to get some of the lowdown on the Arsenal’s key features and what the Arsenal could do for you.

There are 6 main areas Arsenal is going to help with your photography needs

  • Automated Photo Stacking
  • Automated Focus Stacking
  • Time Lapses
  • Professional camera adjustments with Smart Assistant AI
  • Wireless Control
  • Photo Sharing

Arsenal uses the Arsenal mobile app to control the Arsenal unit.  Connection is made via bluetooth.

Arsenal Automated Advanced Photo Stacking

Arsenal automates advanced photo stacking techniques to help you capture scenes with High Dynamic Range (HDR). In seconds, you can take multiple exposures and merge them into a single RAW or JPG file on your camera—no post-production required.

As someone who used to be a real estate photographer, being able to take HDR images without post processing is amazing.  This alone would have saved me a ton of time.  For those that haven’t heard of High Dynamic Range photography, it’s a rather cool concept.  Usually you take 3 pictures of the same scene, 1 over exposed, 1 normal exposure and 1 under exposed.  When you combine all 3 pictures, shadows and dark areas are lighted and over exposed areas are darkened, giving you a picture that pops.

I found by taking HDR images of houses, they tended to sell better and attract more buyers than your everyday run of the mill images would.

Arsenal HDR Image

Observations: I am not really sold on the exposure stacking stacking.  From my experience you WILL need to use your camera on a tripdod.  Taking pictures is slow and sometime you run into interface bugs.  

Arsenal Focus Stacking

Another cool feature the Arsenal has is called Focus Stacking.  With focus stacking, you can get your entire scene in sharp focus. Arsenal calculates the optimal number of exposures, takes them at different focus positions, and merges them into one crystal clear image.

I am really excited to test this particular aspect out.  I have a Sony A7iii and the auto focus is stellar.  Combining it with Arsenals ability to focus stack, could be really impressive.

Observations: Like Exposure Stacking from my experience you WILL need to use your camera on a tripdod and taking pictures is slow and sometime you run into interface bugs.  

Arsenal Timelapse

One of the key features of the Arsenal is the ability to control timelapse footage and maintain proper camera settings as the lighting changes.

Arsenal Smart Assistant AI

One super cool aspect of the Arsenal unit is it’s ability to fine tune camera settings based on thousands of professional photos.   Users can choose from various pictures to replicate the settings for shooting.  The smart assistant is trained on thousands of photos and it will determine and fine tune the optimal settings for the scene you’re shooting.

Observations: While I found the Arsenal to take good pictures, I am not sure it takes them any better than if you did it yourself with some practice.

Arsenal Wireless Control

Arsenal lets you control your camera from up to 100 feet away. Use the smart assistant AI, set the shutter speed, aperture, and ISO, see a live preview, or trigger the shutter from your smartphone.

Observations: When working the wireless control seems to offer some nice benefits, but I did experience some camera to phone dropouts.  It just isn’t reliable.

Arsenal Photo Sharing

A key feature of the Arsenal app is the ability to review and share images directly to Instagram, Snap, or Facebook right from your phone.

Arsenal Photo Sharing

Observations: I had zero issues with the photo sharing aspect and found it really helpful to upload a picture.  

Arsenal Mobile Application Overview

Like many things these days, there is an App for that.  Arsenal uses a phone application (“Arsenal Remote”) to help guide you through all aspects of the Arsenal settings.  Arsenal uses an intelligent algorithm to suggest settings based on your subject and environment. Then like any good assistant, it lets you control the final shot.

Here’s how it works:

  • Compares current scene with thousands of past images using a convolutional deep neural network. (The same algorithm used in self driving cars)
  • Optimizes settings based on 18 different factors
  • Avoids settings that produce weak images on your specific camera and lens
  • Uses image recognition to identify subject-specific needs (e.g. fast shutter for birds)
  • Shows safe ranges for each setting based on situational constraints (e.g. vibration)
  • Gives you the ability to change the settings you care about most

Getting Started With Arsenal

Setting up the Arsenal requires the Arsenal app called “Arsenal Remote” and a compatible camera.

The Arsenal comes with a USB Controller cable, a USB Charging cable and the Arsenal unit.  Prior to use, you are required to charge the unit.  Once charged, the Arsenal can be placed on the camera’s hotshoe and the controller cable connected to both the Arsenal and Camera.   You will also need the Arsenal Remote application available for either the iPhone or Android.  Once downloaded, you will go through a process on connecting your application to the Arsenal and also uploading any firmware.  After that you should be good to go.

Observations: I have run through several updates with the Arsenal and isn’t a seem-less process, but it has gotten better over time as a result of new firmware updates.

Product Specs

Arsenal Technical Specifications

Arsenal Specs

Software

Arsenal uses a mobile phone application to communicate with the hardware and can wireless transfer photos and videos.

  • Connects to most Canon, Fuji, Nikon and Sony DSLR and mirrorless cameras. See full list here.
  • Works with any IOS 9.0+ or Android 4.4+ smartphone
  • Smart assistant AI
  • Manual Mode to adjust Shutter, Aperture, ISO, etc
  • Timelapse Mode for advanced control

Hardware

Arsenal hardware consists of Arsenal unit + micro USB cable.

  • Connects to camera via Micro USB cable (included)
  • Powerful ARM processor
  • Weighs 2 ounces (57 grams)
  • Bluetooth 4.0 and WiFi-enabled
  • Up to 100-foot wireless range
  • Charge while in use (with any USB-compatible battery pack, not included)

Q&A

Has The Arsenal Shipped?

As of today (June 18th) I haven’t heard anyone receiving a unit.  The Arsenal was supposed to start shipping on June 4th, but it appears there may have been a holdup with shipping or people receiving their units are being very quiet.

The main topic of discussion on Kickstarter appears to revolve around shipping.  I believe people were expecting shipping confirmation.  I seemed to remember Arsenal saying that the first units going out would be to the early Kickstarter adopters before the main group.

As soon as I hear anything new I will post.

Do you need a Camera’s Hotshoe or Coldshoe to use the Arsenal?

NO.  A camera’s hotshoe or coldshoe is only used to hold the Arsenal unit on top of the camera and make it more convenient.

What Cameras Are Compatible with Arsenal?

The team at Arsenal have designed the unit to work with many of the most popular DSLR and mirrorless camera models including Sony, Canon and Nikon.  Currently Panasonic, Pentax, and Olympus users are left off the list of supported cameras.  A full list of supported cameras and models can be found by visiting the Arsenal Website.

What Phones work with the Arsenal app?

Currently both Apple iOS (9.0 or newer) and Android (KitKat 4.4 or newer) smartphones are compatible

What comes with the Arsenal?

The Arsenal currently ships with the following:

  • 1 Arsenal hardware device
  • 1 USB cable for connecting to your supported camera
  • 1 USB charging cable
  • 1 USB wall adapter for charging (USA-style plug)

How long does the battery last?

You can expect 4 to 5 hours of usage out of a single battery charge.

How do you charge the Arsenal?

The Arsenal uses a micro USB port for charging and a second USB port for connecting to the camera.  The Arsenal can be charged while in use.  Arsenal supports USB IQ for fast 2-amp charging from a USB battery pack or computer (not included) — or from the included USB wall adapter if you have AC power handy.

Can you shoot Handheld?

YES.  When shooting handheld, Arsenal disables certain settings that require a tripod. These include:

  • Exposure stacking
  • Focus stacking
  • Long exposure stacking
  • Mirror lockup
  • Refocus before shot

Do you need a Tripod?

Certain functionality of the Arsenal will require you to setup a tripod or stable platform.  This includes

  • Exposure stacking
  • Focus stacking
  • Long exposure stacking
  • Mirror lockup
  • Refocus before shot
  • Timelapses

Can you shoot video with the Arsenal?

YES.  You Enable Live View the the Arsenal Remote app, compose your shot, and set your focus point(s).   To start recording video, you will the tap the shutter button. You can stop recording by pressing the shutter button a second time.

What Camera’s Work with the Arsenal?

At this time it appears only certain models of Canon and Nikons.  As far as I can tell no Sony camera has worked.

Sample Shots

Colin Bryson. Here is Colin using a Canon 6D Mark II and showing some of the functionality.

The shot below is on the Nikon in full automatic and the Arsenal in Smart mode.  As you can see the Arsenal did a better job at adjusting the camera than using the camera’s auto mode.  The Arsenal adjusted the camera’s aperture and shutter speed to create a cleaner crisper image.

Hi Sign Brewing Company

Austin Texas WithArsenal

Straight off the Arsenal, 3 shot exposure stack…so good! Shot with a Canon 6D Mark II

You can see more images that Colin Bryson took with the Arsenal

Bottom Line

Arsenal – Bottom Line

First impressions are always important and my first impression of the Arsenal is it sounds and looks amazing, but after having the unit and running into all sorts of bugs, it’s just hasn’t lived up to the hype for me.  There were way too many bugs that stopped me in my tracks.  I am still waiting on bug fixes that allow me to use my A7iii in smart mode.

I know a lot of Kickstarter folks are anxiously awaiting their units and are just waiting shipping confirmation.

Check out the Arsenal (https://witharsenal.com/) and see if it is right for you.  The retail price is going to be around $250.


UPDATE: 9/9/2018

The latest firmware update seems to have fixed some of the issues with shooting exposure stacks, but I still ran into bugs.   Right now I just find that the Arsenal isn’t a reliable tool that I could take out in the field and not worry about some issue cropping up.  I definitely wouldn’t use it on a real estate shooting project like I had hoped.

UPDATE: 8/26/2018

Still no love.  A firmware update was supposed to be pushed out last week, but so far it hasn’t hit the app store.

UPDATE: 8/19/2018

I am still waiting on a slew of fixes for the Sony A7iii that have yet to fix the Arsenal issues.

Manual mode: Works, but that really defeats the overall purpose of the Arsenal.  What people, at least from what I hear want, is automatic camera adjustment.
Timelapse: Works, but nothing of note.
Video: Holding off on trying it.
Exposure stacking: doesn’t work.
Focus stacking: doesn’t work.

As you can see it’s been well over 2 months without the ability to truly test out the Arsenal.  For some the frustration waiting to get the unit only to discover it doesn’t work as anticipated has been too much and have requested a refund.

UPDATE: 8/06/2018

I am still not able to test the Arsenal in Smart Mode with the Sony A7iii.  I spoke with the company last week and they were looking into the issue, but so far nothing has been pushed that allows me to continue testing.

UPDATE: 7/31/2018

An update was pushed yesterday and unfortunately it doesn’t appear to work for me.  I have heard other people having success with their Sonys.  The Arsenal now does detect Sony cameras, but for me if I try and take a picture, nothing happens.

UPDATE: 7/22/2018
I have been waiting to test the Arsenal with my A7iii and haven’t been able to test it yet due to Arsenal software issues.

I was able to borrow a Nikon camera from Precision Camera and test the Arsenal, but most of the cool Arsenal functionality that was supposed to work, didn’t at the time, so my testing pretty much ended with not much to show.

I am currently in a holding pattern until the Arsenal team resolves the A7iii issues, which would then allow me to continue testing.

The Arsenal team has been working on bug fixes and new updates are being pushed on a weekly basis. For those that backed the Kickstarter, shipments of the Arsenal units have been slowed down so that the company can get a handle on the various bugs people are finding.

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About The Author

Tom Crandall

Tom has been writing about photography, cycling, running and fitness since 1988, covering everything from the product reviews to the latest in fitness trends. Tom is the Editor-in-chief of GearMashers.com, 10KstepsDaily.com, EndTheTrendNow.com, AntiqueOutings.com, MiniatureReview.blogspot.com and a few other publications, he began racing in college while getting an Information Resource Management degree at George Mason University. Based in the photography and cycling-crazed city of Austin, Texas, with his wife Kathleen and pug Olaf, Tom enjoys running, walking or riding most every day.

45 Comments

  1. Daniel

    December 2017 Kickstarter purchase — Received it today, and had to pay ANOTHER 85$ customer costs! Really upset! I will NOT recommand this to any of my friends and relatives!

    Reply
  2. Omar

    I was a kickstarter backer and I finally got my Arsenal a couple of weeks ago, but my box contained NO WALL ADAPTER 🙁

    Reply
  3. Steve loeppky

    I waited 9 months to receive my Arsenal. While that was irritating in it’s self, I am now having trouble with the connection to my computer to download the updates to the unit… If that is not irritating enough, I emailed customer support and it said that they would not get back to me for a week…… There is no phone number to talk directly to a support technician, so I am sitting here waiting… This is not acceptable… Poor Customer Service…..

    Reply
  4. Karen

    I ordered my arsenal back in November 2017, and just received it on Friday, September 10. I’ve conducted a brief test on my Sony A7riii, and other than challenges with upgrading the firmware, it seems to be working. The manual mode works, I was able to take some “smart” images (not much of a test), and created a very short timelapse. I hope to play with it some more today. While it was frustrating to wait, I’m glad I didn’t receive early. Frankly – I would have been more frustrated. On the shipping issues, my order sat with Singapore Post for 10 days without movement before shipment to the west coast. Once it got to LA, it took a few days to get to my home via USPS. Per arsenal website, you should expect your arsenal 14 days after shipment notification, but it sounds like there is little control over some of these larger shipping companies. One final comment – when you upload the firmware and are struggling with the app (my WiFi seemed to keep disconnecting), install it via computer. I was able to successful install it with my MacBook Pro.

    Reply
  5. Robert Jones

    Ordered Dec 17 Received it 9/13/18. Also slow boat, and the DHL tracking number was bogus. But I finally got it. Nikon D500. It first locked up my phone, had to turn off phone and used iPad. All downloads were then smooth. Once that was working, set up iPhone with no problem. Bluetooth worked fine with both remotes. I had given up and told them I was going to contact our Attorney General for a fraud investigation and it arrived the nest day. So far, it does everything they say it is supposed to do. Going to take it up in the mountains next week and give it a workout. Of course my wife said “you take good pictures, why do you need that?” Hmmmm she has a point, men and their toys.

    Reply
  6. Yves Streuli

    Some news from switzerland.

    I got mine a few days ago. It wasn’t really very easy to update the firmware but finally was able to start to use it.

    But I’m still facing some issues :
    – It drains the battery of my Phone and of the camera (Nikon D500) quite quickly….
    – I’m facing some bugs when on the fields making some times very difficult to make pictures.
    – It’s very slow
    And how to say that… currently not totally convienced.

    You can see some pictures done today using my Arsenal and reviewed in Lightroom.

    Reply
  7. John

    (long, drawn-out sigh) I’m also an Arsenal backer. Placed my order on 3/2/18 (for Nikon mount). No delivery of product as of yet. As you mentioned above, I’m now also a frustrated backer looking for a cancellation of order & refund. However my numerous phone calls, emails & messaging have all gone unanswered. I get it, they’re a start-up and have hit some snags. It happens. But these folks have now ventured into a communications black hole. Not cool.

    Reply
    • Boris

      There is a simple solution if you paid by credit card: contact your CC provider advising that goods purchased have not been delivered in a timely manner and that repeated requests to Arsenal have been unmet. The CC provider will then do the leg work for you and usually credit the amount yo your pending resolution.

      Reply
    • JS

      Don’t be surprised that you don’t have yours yet. I placed my order back in November of 2017…. Just got mine today, 9/8/2018…. I bet it will be coming within the next month or so.
      When/if you get it, good luck getting it to work. I’ve had nothing but firmware update/connection issues with my Nikon. I’ve tried both Android and IOS devices, with no luck. I did get it to connect and function once, briefly… Definitely not a happy Arsenal user at this point….

      Reply
      • JC

        The same here, only once able to make a picture. No connection between the mobile and the arsenal device, not automatic not manual. No response from the help@ as well.
        So not happy with this starter, i ll give them some time to respond otherwise is being send back

        Reply
      • Amber LaValle

        Same. I backed Kickstarter in November, based on their really great idea. 11 months later, it arrived (after taking over 22 days to arrive after receiving the shipment notice and tracking number (They shipped everything – literally – on a slow boat from China. Mine took 22 days to finally arrive from date of sending)

        So, its great that it finally arrived, I just thought it was going to have more functionality than “doorstop mode”. (I would say ‘paperweight’, but its not heavy enough for that).

        Reply
  8. Robert Langley

    I ordered an Arsenal in March and five months later still getting the runaround about shipping orders being delayed and delayed. There is a similar product on the market that is looking more enticing all the time. Then I read some of the above comments and have some doubts about whether the product will actually work assuming I ever get one. Frustrating and disappointing. Replies to my inquiries must be lost in space.

    Reply
    • Tom Crandall

      Hey Robert,

      What camera did you ordered the Arsenal for? From what I have seen it seems they shipped Canon and Nikon units first.

      Reply
  9. Otniel david

    I love the idea… but not backing this up with all these bad reviews!! I’d rather wait until there is a final product that really works and pay the $250 than to be stressed out and sorry for my money!!

    Reply
  10. Chris Lord

    I got mine a few days out and spent the last two entire days trying to get it to work. No dice. I use a Pixel II XL and two Sonys, a A7R MKII and a MKIII. It won’t work with either. It occasionally connects but not for long enough to actually do anything. I did get the MKIII to actually connect to the camera but after it took one picture it refused to fire the camera again. Its network seems to fluctuate and disappear. Certainly would be useless in the field. I am very disappointed and feel that this is never going to function properly and I have simply wasted my money.

    Reply
    • Tom Crandall

      I am hoping that if a new firmware release comes out, it will have a lot of the Sony Fixes that have been plaguing Sony users.

      Reply
    • MATTHEW ENDERLE

      I had this issue too. I had to format my card then i had no issues.

      Reply
  11. Koen De Buck

    Received mine ! Vere disappointed !
    Arsenal can’t find the camera ! Very poor micro USB ports !
    Sorry for my money…

    Reply
  12. Algebra Weiz

    Had Mine a few days ago. On my Sony A7R Mk3 with a Sony Android Phone, it does not work well. I made all the settings as adviced, for Phone and Camera, but it bugs all the time. Arsenal stops, does not trigger and does not make changes to the settings most of the time.
    Very very disappointed!
    Its New, it promised a lot, it has been delayed very often and when they send the product it does not at all what is promised.
    Will it ever work? Do they send me the money back?
    For sure this was the last time I funded a Kickstarter project.

    Reply
  13. Jon welsh

    I was an original Kickstarter backer, and have had mine since mid-June. Don’t understand why others are having problems getting theirs. Using it with a Nikon D7200.

    Current firmware update, as of this writing, is v0.8.51 … and, as a side note to the original tester here, it also contains fixes (and new connection procedures) for some Sony cameras that were having issues.

    Sure, there have been “teething” issues and delays, but this was an incredibly, unbelievably ambitious project … and I have no doubt that these folks will continue to get everything else sorted out in short order. 😉

    Reply
  14. Billy Wheeler

    Looks like shipping has started back up. Any chance your issue was resolved? Looking forward to updated reviews

    Reply
  15. brumtown

    This is the worst thing of this whole process you can forgive the product is that new its having problems with production but there is not 1 single review by a photography vlogger or blogger this could possible be a crock of shit that don’t work and that’s the reason they are not sending it out because they are scared someone will tell the truth and the orders will be cancelled . if they send them all out and we receive them we cant give them back when we find out theirs that many bugs in the system that means it don’t actually work and its the biggest waist of money ever to come on kick starter. i cant believe in all this time not one decent person has been able to do a good review REALLY THINKING OF CANCELLING. i just wanted it to go out and point and shoot somedays without going deep into my brain to remember all the different settings because i’m just a hobbyist photographer

    Reply
    • Tom Crandall

      Here is the quandary they ran up against. Keep delaying the product because of firmware issues or send it out knowing there are a lot of issues. Neither option was really a good one. The good news is the Arsenal team is making some headway in fixing issues people have been finding. Unfortunately I am still waiting on a fix that will allow me to use my camera for testing. I had hoped a firmware update would have been released by now, but so far the releases have been pushed that fixed Canon and Nikon issues.

      Reply
  16. Billy Wheeler

    It’s been a few weeks now. Do you have any pictures to post? Your pet, car, tree in your front yard?

    Reply
  17. Ryan Walter

    I can’t wait to see the actual review on this. I have a Nikon D7500 and use SnapBridge quite a bit. Wondering how this will compare to that and if it’s worth it.

    Reply
    • Ryan Walter

      Are you thinking of doing a review on the aurga which is similar to this?

      Reply
      • Tom Crandall

        Hi Ryan,

        Based on what I am seeing on the Kickstarter page for Aurga, people are having issues with it. Seems to be sort of in the same state as the Arsenal with lots of firmware bugs being addressed and new updates being put out.

        Reply
  18. Dennis Bickers

    Tom, I’ll be looking forward to some sample photos I’m using a Nikon 750. Can’t wait to improve my shots and save time doing it.

    Reply
    • Tom Crandall

      Hi Dennis,

      I am waiting on another firmware release to come out. Much of the testing I did on the Nikon resulted in me reporting bugs and things to the Arsenal team. At the time of my test, the Arsenal had a ways to go before I would consider it a polished product. Too many bugs.

      Reply
  19. BG

    Seriously backers on Kickstarter complaining on here. You really need to stick with Retail in the future. Better to wait and get a great product than have a less than acceptable product sent.

    Stick to your whining at home !!!!

    Reply
  20. sylvester gayao

    Hi Tom please send us your sample photos on your arsenal you use it will be great! thanks

    Reply
    • Tom Crandall

      Hi Sylvester. Will do. As soon as I have time to take it out around town I will be posting pictures.

      Reply
  21. Dt

    So far, Arsenal has been nothing but missed timelines and over-promises. It was supposed to ship in January. Timelines slipped many times since then, and still nothing. With all the problems, I don’t have have expectations for the device itself.

    Reply
  22. Ryan

    This is a preview of Arsenal and not a review!

    Reply
    • Tom Crandall

      Tomayto Tomahto.

      SEO wise people don’t search for Preview, they search for Review.

      Reply
  23. Tom Crandall

    A lot of people, namely Kickstarter folks have been complaining that no one has received any shipping confirmation or received an actual Arsenal unit. The main topic of discussion on Kickstarter appears to revolve around shipping. I believe people were expecting shipping confirmation. I seemed to remember Arsenal saying that the first units going out would be to the early Kickstarter adopters before the main group.

    If I hear of an actual confirmation of someone receiving a unit, I will post it here.

    Reply
  24. Torben Dybdahl

    Hello
    I’m one of many who backed Ryan Stout on The Arsenal. Shipment has been postponed several times and as of yet there are no solid evidence of a single unit been shipped and received. As this is a new article I would like to ask the journalist behind (Tom Crandall) if he have seen and tried the Arsenal?
    Looking foreword to your response.
    Sincerely
    Dybdahl

    Reply
    • Tom Crandall

      Hi Torben,

      I haven’t tried the Arsenal yet. We are expecting 2 units to arrive later this month or early next month. I spoke to Arsenal directly and had a pretty good conversation about the Arsenal and what to expect from the unit. Once we have had a chance to play around with the 2 copies, I will be updating the article with a more in-depth review and analysis.

      I asked Arsenal about why they weren’t supporting Panasonic, as I had a GH5 and knew there are a lot of people who use that camera. The response I got was they simply hadn’t had the time to work with Panasonic and chose to work with Sony, Nikon and Canon. I could easily see sometime down the road that it will also work with at least some Panasonic cameras.

      We will be using 2 Sony A7IIIs for the testing.

      Reply
      • Tom

        How have you given this 4 out of 5 stars when you’ve not even used it? Do you rate things in their marketing or something?

        Reply
        • Tom Crandall

          Hi Tom,

          The rating is based on users rating the product. If you look below the article there is a section where you can click a rating from 1 to 5 stars.

          Reply
    • Roland Reed

      Actually they have shipped thousands of the units but they only work on Canon and Nikon, and some Sony barely. They agreed to support Fuji XT1 at the time the Kickstarter campaign kicked off. I received my unit but it does not work and I have talked with countless other Fuji users who have the exact same issues. For the most part it is overhyped and underperforming and people are not happy. The ones that paid full price retail are going to be really upset, expecially the Fuji users.

      Reply
      • Tom Crandall

        Hi Roland,

        Sorry to hear your issues with Fuji. I can imagine that would be extremely frustrating.

        Reply
    • Lawrence Watson

      Torben, I supported the kickstarter campaign and have not received my shipment of 2 units. I received an email on August 4th stating my order was scheduled to ship on August 20. I recently sent a follow up email status but have not received a response. Have you received your shipment?

      Reply
      • Amber LaValle

        November 2017 Kickstarter purchase — Mine took 22 days to arrive, shipped the last week of July– they LITERALLY shipped them on a slow boat from China.

        *** Do NOT expect tracking updates. I called DHL after 2 weeks, and they said they have 21 business days to deliver before they’ll look into where your shipment is. Basically, expect arrival up to a MONTH after the shipment notification.***

        Reply

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